Administrative fees
Service fees are administrative costs related to the sale of a ticket. They apply to requests to change or refund a ticket (except tickets that allow changes and refunds at no extra charge, and tickets issued for infants under 2 years of age). Service fees vary depending on: - point of sale (online, Air France ticket office, etc.), - place of issuance (online or by phone, etc.).
Ticket changes
| Service fees | Change made on airfrance.it or Self-Service Kiosk | Change made at an Air France airport counter | Change made by phone or at an Air France ticket office |
| Ticket purchased on airfrance.it or at an Air France ticket counter | No fees | 15 € | 15 € |
| Ticket purchased on a third-party site or travel agency | No fees | 30 € | 30 € |
Refunds
| Service fees | Refund requested on airfrance.it | Refund requested at an Air France airport counter | Refund requested by phone or at an Air France ticket office |
| Ticket purchased on airfrance.it or at an Air France ticket counter | No fees | 20 € | 20 € |
| Ticket purchased on a third-party site or at a travel agency | R |
* Air France charges no fees for changeable and refundable fares Air France charges no fees for unaccompanied children and passengers with reduced mobility Air France charges no fees for refund amounts lower than EUR 100 ** Travel agencies set and apply their own booking fees for changes to and refunds for Air France tickets. These fees therefore vary by agency.