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Passengers with disabilities

Book a flight for you or a loved one

You can submit a request online when you book. Your request must be submitted at least 48 hours before your first flight departs. Please make your request as early as possible.

How to submit a request online

When you are booking online,

  • After having selected your flights:
    • Select "I need special assistance" in the Passenger section
    • Select all the fields that apply to your situation and needs.

We will get in touch with you directly if we need additional information regarding your request.

Wheelchair-PMR-Sport

Do you have a temporary mobility issue?

You can request assistance when you book online or from the My Bookings tab on our website.

I want to book my ticket and request assistance
I have already bookedI would like to submit an assistance request directly in My Bookings

Travel companion and medical clearance

For your safety, please check to see if you have to travel with a companion and if you need medical clearance.Do I need medical clearance to travel ?Do I have to travel with a companion ?

companion airport

Selecting seats for your flight

You can select your seats after purchasing your ticket in My Bookings. If you were unable to choose your seat, you will be seated together at the airport. If you are traveling to/from Italy on an Air France flight, we will assign you side-by-side seating free of charge on the day of departure of your first flight, as well as for the rest of the journey if your trip includes connections.

Seats in a plane

Useful information

  • Consider booking a direct flight in order to ensure a smooth trip and minimize the handling of your wheelchair.
  • Does your trip include a connecting flight? We recommend allowing a minimum of 1.5 hours transit time between your flights.
  • Is your flight operated by a partner airline? If your flight is operated by one of our airline partners, their rules will apply. 
    • If you have booked your flight with Air France and requested special assistance, we will transfer your request to the airline operating your flight. We recommend that you contact the partner airline to check if your request was received. 

How to contact us